In today’s digital world, companies look into trending and innovative technologies that provide a fundamental shift in the traditional business operations. The digital landscape is continuously changing and businesses are urged to adapt and take advantages of these innovations. An example of this progressive technology is called robotic process automation which is envisioned to provide a high boost in productivity and efficiency gains in the labour market worldwide.
RPA is more than a trend. It is a different way to think about how businesses processes operate to drive operational efficiencies and cost savings across core lines of business.
Without a doubt, RPA is poised to address several challenges such as work areas saturated with mundane and time-consuming tasks, reduce operational costs, and ensure consistent quality without the risk of human error. On the other hand, adapting this technology would certainly have drawbacks such as possible unemployment, and complexity involved during implementation. In this article, we will delve further on what RPA really is and discuss further on the perceived advantages and disadvantages.
What is RPA?
Robotic Process Automation (RPA) is an automation technology for making intuitive software by applying machine learning and artificial intelligence to do high quantity and repetitive tasks that are taking a lot of time to complete. RPA is automating these tasks in a wide variety of business sectors, hence reducing the time and increasing the work output.
Advantages of RPA
Improved job satisfaction
RPA is dubbed as the technology which has the ability to “take the robot out of the human”. A reference to the notion that robots will take over the mundane and repetitive portions of people’s daily workload, leaving them to be redeployed into more interpersonal roles or to concentrate on the remaining, more meaningful, portions of their day.
Reduce staffing cost and human error
Companies are trying to get some breathing room so they can serve their business better by automating the low-value tasks. Companies can depend on RPA to reduce their staffing cost since they do not have to employ humans to do the actual work. In addition, this results in the removal of possible human error during tasks.
Disadvantages of RPA
The threat of unemployment caused by automation
In a way, RPA can be seen as a double-edged sword. Mundane tasks can be automated thus reducing the need for human input, however, this results in a probability for existing employees getting fired or redundancy. As with any automation technology, RPA has the potential to eliminate jobs and this presents a major threat to the labour market.
Complexity during implementation
RPA is still in its early stage, therefore, rolling it out on a production infrastructures present challenges and may result in unwanted outcomes. A recent study shows that 30 to 50 percent of RPA projects initially fail. In such cases, RPA implementations appear promising in the beginning, but during final deployment, they fail to achieve end results.
RPA is, without a doubt, an ingenious solution to common issues in the traditional workplace operations. Moreover, the opportunity it presents for businesses is worth its weight in gold. If properly implemented, businesses will surely benefit from it and will provide immediate returns in investments. However, companies should also understand that humans and machines each on their own won’t be enough to drive businesses in the coming decades. Successful companies in the future will be those that know how to combine the two effectively taking steps toward a virtual workforce resulting in automation that delivers proven results.