Message-ID: Extracting emails very own IDs

 Email messages provides an effective means of communications through the Internet. Moreover, several underlying technologies help ensure these emails are tagged and uniquely identified. However, as with anything in this world, it is not perfect. There will come a time when you need to analyze while the email messages are getting delayed, duplicated, missed, or […]

Email Threading for Service Desk System

 For every incoming email, Service Desk software checks 3 email markers to understand whether the email is a reply to an already-existing ticket. If the email is identified as a reply, Service Desk software performs additional sender email checks to make sure it’s not spam. Email Markers Check Service Desk software looks for the following […]